In these Terms, 'us', 'we' and 'our' means Mermaid Kisses Pte Limited.
You must be a registered account holder to place orders on our website.
You are responsible for keeping your password secure and for all use and activity which takes place in connection with your account.
To create an account, you must agree and undertake to use the website in accordance with these Terms.
We may disclose your information to third parties that help us deliver our products and services (including information technology suppliers, couriers, logistics service providers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our products or services to you. We do not generally disclose your personal information to recipients that are located outside of Singapore.
Accuracy, Completeness And Timeliness Of Information
The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.
Payments may be made by credit/debit card or via a payment gateway, such as PayPal. You warrant that any credit/debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card or the payment processor does not authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery / Shipping
All orders made on www.mettaglow.com are delivered by our logistics partner, Aramex. (www.aramex.com)
Order Processing Time
All orders are processed within 2-3 business days. No deliveries are shipped or delivered on weekends and Public Holidays. Actual delivery time depends on shipping distance and may vary. Kindly note that during times of exceptional high volume of orders, shipments may be delayed by a few days. We will contact you via email or telephone if there is any long delay in shipment of your order. Order updates can be track through email.
Shipping Rates & Delivery Estimates
Domestic shipping time: 4 – 7 business days. All shipping rates and respective delivery dates are automatically tabulated after you have input your delivery address during check out.
Shipment Confirmation & Order Tracking
You will receive a text message from Aramex confirming your delivery date and time window as soon as delivery has been scheduled. A track number will be provided by us to check on the status of your delivery.. Please note that once the parcel has been handed to the logistics company, we will not have any control over the handling and delivery time. You may contact Aramex (www.aramex.com) directly for any latest update and further information.
Free Standard Local Delivery with any order over SGD$60.
We offer free islandwide Standard delivery with every order over SGD$60. Orders are processed and delivered on business days (Monday-Friday, excluding Public Holidays).
1) All Shipping rates and delivery rates are automatically tabulated after you have input your delivery address during check out. There will be additional shipping costs for express delivery services. Please take note we will require 2-3 days to prepare the parcel for shipping.
2) Customs and Duties
Please note shipping rates do not include import taxes, duties and custom fees. All applicable taxes and duties are the responsibility of the recipient, and must be paid to the carrier before goods are released to you. Did not find your question about shipping? Please email email@example.com
At Metta Glow, we strive to create an enjoyable online shopping experience when you shop at www.mettaglow.com.
We do accept the returns of unused defective or incorrect items purchase through our e-store. For product returns, the following must be fulfilled:
1) Please contact Metta Glow customer service: firstname.lastname@example.org and provide your order reference number and reason for return within 7 days of receipt.
2) Product must be unused, unopened with original packaging intact and in original saleable condition.
3) Product must be sent out within 3 days upon confirmation receipt of your email by our customer care.
Product to be sent to:
Metta Glow Pte Ltd
23 New Industrial Road, #07-10
Solstice Business Centre
4) Product must reach Metta Glow premises no longer than 5 days upon pick-up from customer.
5) Product must be packed in proper parcel packaging to prevent damage during transit.
6) Please be advised that sales order reference number is required on all returns. Any returns without an sales order reference number cannot be accepted.
7) Only items purchased on the Metta Glow website (www.mettaglow.com) can be returned for refund and exchange.
8) Orders cannot be cancelled or changed once placed online due to our automated fulfilment process.
9) If you take delivery of a package and in the unlikely event the contents have been damaged in transit, or are defective or incorrect, please contact us by e-mail: email@example.com as soon as possible to inform us of your wish to return your goods. You must include your original sales order number, with your name and address. It is your responsibility to meet the costs of returning the goods to us, and to take care that they are not damaged while in your care or in transit.
10) We are not responsible for items lost or damaged in transit.
Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount in the same manner the original order was paid. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.
Change Of Mind
Please note that, given the nature of our products, we do not provide refunds or exchanges where you have changed your mind about a purchase unless the product is damaged, defective or incorrect. Please email your request to return your product to: firstname.lastname@example.org and we will send an address for you to send your unopened product(s) to us. We must receive returned product(s) within 5 days of your order together with a copy of your sales invoice/order confirmation.
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.
Intellectual Property Rights
Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content). Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors. Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server or location and publication, reproduction or distribution is expressly prohibited. All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals; using this website to defame or libel us, our employees or other individuals; uploading files that contain viruses that may cause damage to our property or the property of other individuals; and posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security. If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.
Warranties And Disclaimers
We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
The information which is provided on this website is not intended to be medical advice, nor does it replace professional medical advice, diagnosis or treatment. Our products should not be used to treat, cure or prevent any medical condition and should not be used for therapeutic purposes. We make no guarantee as to the results that you may experience from using our products or the information we make available on our website. The results you experience from using our products will depend on many factors, including but not limited to your age, gender, skin type and condition, concomitant products used, health history, where you live (climate, humidity), lifestyle and diet. If you rely on any of the information provided on this website, you do so at your own risk.
Jurisdiction And Governing Law
Your use of the website and these Terms are governed by the law of Singapore and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Singapore.
The information which is provided on this website is not intended to be medical advice, nor does it replace professional medical advice, diagnosis or treatment. Our products should not be used to treat, cure or prevent any medical condition and should not be used for therapeutic purposes. We make no guarantee as to the results that you may experience from using our products or the information we make available on our website. The results you experience from using our products will depend on many factors, including but not limited to your age, gender, skin type and condition, concomitant products used, health history, where you live (climate, humidity), lifestyle and diet. If you rely on any of the information provided on this website, you do so at your own risk